Charles

See clearer version <a href="https://www.figma.com/file/IaxDY1ZQs1M2mzwdCA0Yn7?embed_host=notion&amp;kind=file&amp;mode=design&amp;node-id=10-857&amp;type=design&amp;viewer=1" rel="nofollow noopener noreferrer" target="_blank">here</a>

<b>SNOCKS:</b> varying post purchase messages based on customer satisfaction

<a href="https://intercom-help.eu/charles/en/articles/210089-conditional-retention-messages" rel="nofollow noopener noreferrer" target="_blank">Conditional retention messages</a>

<b>LiveFresh</b> refreshing tracking update.

<a href="https://intercom-help.eu/charles/en/articles/210090-order-tracking" rel="nofollow noopener noreferrer" target="_blank">Order tracking</a>

Use the Order confirmed Trigger to start a post-purchase flow to retain new customers and generate ongoing revenue.

Tracking update flows

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