Use cases
Enrich product-based Whats with Personalize WhatsApp messages: Events from CDPs such as Emarsys often only provide product SKUs without title or images. By importing product feeds into charles, you can enrich the events within a charles flow using the Define Variable Node
How to configure the Product Feed Import
Before you start, you can check the technical reference to find out about supported file types, max. file size, etc.
To set up the product import visit Integrations > Marketplace.
Enter the Source URL
For SFTP, the URL needs to be in the format: sftp://<USERNAME>:<PASSWORD>@<HOST>/<FILE_PATH>.
If the file type is XML, you'll need to select the name of the node that contains the product elements.
Next, configure the field mapping by selecting the columns from your product feed (source field) and the corresponding field on the charles-side (destination field).
You can find detailed information on required and optional fields in the technical reference.
Configure the schedule
The import runs at 12 AM.
After the import runs, you'll be able to see the products in Commerce > Products.
Technical reference
Scheduling the import
The import can be configured to run either daily, weekly or monthly.
Supported data sources and file types
Type | Description |
URL Download | Product feeds will be uploaded into charles in the form of CSV or XML file available on the HTTPS secured URL. |
SFTP File storage Download | Product feeds will be uploaded into charles in the form of CSV or XML file via a client-owned SFTP. A secured connection is ensured via the exchange of credentials. |
Supported product catalogue columns
Required fields
Field | Description |
sku | Stock Keeping Unit, a unique identifier for products |
name | Name of the product |
assets_title_image_url | Link to product image |
external_link | Link to product detail page |
Optional fields
Field | Description |
type | Category or type of the product. |
price | Contains pricing details for the product. |
currency | Currency code (e.g., USD, EUR) used in pricing. |
summary | A brief overview of the product. Max length: 16300 characters. |
parent | Parent SKU for hierarchical product relationships |
assets_gallery_image_url | URLs or references for additional product gallery images |
attributes | Additional product characteristics stored as key-value pairs |
See errors in the application
coming soon
Currently, we don't show errors that occur during import in the application.