Charles

Learn how to organise your feed of conversations with your customers ⬇️

<a href="https://intercom-help.eu/charles/en/articles/209990-organising-your-chats" rel="nofollow noopener noreferrer" target="_blank">Organising your chats</a>

There are a few different ways you can interact with your customers in real time. Learn how here.

<a href="https://intercom-help.eu/charles/en/articles/209996-interacting-through-the-feed" rel="nofollow noopener noreferrer" target="_blank">Interacting through the feed</a>

When chatting with customers you may find yourself needing to update their information. In this guide, we’ll show you where and how.

<a href="https://intercom-help.eu/charles/en/articles/210015-editing-contact-information" rel="nofollow noopener noreferrer" target="_blank">Editing contact information</a>

Learn how you can use charles to chat with your subscribers in real-time with Conversations.

Chatting in charles

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

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Organise your feed

Interact through the feed

Edit contact information