Charles

Learn how you can use charles to chat with your subscribers in real-time with Conversations.

Chatting in charles

Learn how to organise your feed of conversations with your customers.

Organising your chats

Conversations are 24-hour message threads between you and your customers.

Conversation types

Learn how to create and use templates when chatting to customers.

Chat templates

It’s a good idea to automate the response to common questions (like return processes) to free up your time and resources.

Trigger a flow from the feed

For Journeys’ flows, you can individually set their visibility in Conversations.

Hide/Unhide flow messages in Chats

Learn about the 24-hour service window and how to create templates to send messages to customers outside of this time.

Understanding the WhatsApp 24-Hour Service Window and Templates

Message template rejection

In this guide, we'll walk you through the creation and management of carts, adding products, applying discounts, and finalising the checkout

Conversation Interface: Carts creation & management

Message template rejected by Meta

There are a few different ways you can interact with your customers in real time. Learn how below.

Interacting through the feed

When chatting with customers you may find yourself needing to update their information. In this guide, we’ll show you where and how.

Editing contact information

Manage WhatsApp chats across teams in a sales-focused contact center.

Conversations

Find answers and get help from Intercom Support and Community Experts

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