Charles

Learn how you can use charles to chat with your subscribers in real-time with Conversations.

Chatting in charles

Conversations are 24-hour message threads between you and your customers.

Conversation types

Learn how to create and use templates when chatting to customers.

Chat templates

It’s a good idea to automate the response to common questions (like return processes) to free up your time and resources.

Trigger a flow from the feed

For Journeys’ flows, you can individually set their visibility in Conversations.

Settings: chats and flows

In this guide, we'll walk you through the creation and management of carts, adding products, applying discounts, and finalising the checkout

Conversation Interface: Carts creation & management

Message template rejected by Meta

Manage WhatsApp chats across teams in a sales-focused contact center.

Conversations

Find answers and get help from Intercom Support and Community Experts

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