Build the flow
Go to Journeys → Create new flow
For the trigger, choose either;
Agent trigger:
b. Keyword or Exact match but make sure you toggle on Trigger can be used as Agent Trigger:
3. Continue building your flow
Need help? Check out our 📚Node glossary
Trigger from feed
To trigger the flow;
Go to the Journeys icon in the feed
Select the flow
Select Trigger Flow:
