There are 4 steps to sending a campaign:
Getting started
Create message template
Build your audience
Review and sendout
1. Getting started
Avoid duplicating campaigns
To avoid problems with tracking, start each campaign you send as a new one…
Create a new campaign from your charles Universe:
Navigate to “Campaigns” tab
Create new campaign
Check your WhatsApp Status (if not all green, see below)
Name your campaign
2. Create message template
Simply click on the text icon to add a text field. Then create your magic messages…
Save to finish later
Submit when done
Your template needs to be approved before final sendout. After your Template is “submitted” it normally takes 2-10 minutes (up to 48h) to be approved by Meta. After your template is approved it takes another 10-15 minutes before it can be send. Otherwise “Template doesn’t exist in this language” error
Learn what to do if your template gets rejected here: 🛍️Message template rejection
Message with text
Message with text
You always need to have content in the main text field. Header/footer is optional
Message with text and CTA button (Link)
Message with text and CTA button (Link)
You cannot use emojis in buttons! The template will not send
UTM Parameters are added to any link automatically
All links are then shortened and displayed to users comparable to this *https://chls.to/mBh6hF34*
Message with text and reply button
Message with text and reply button
Message with text and multimedia
Message with text and multimedia
.gif?table=block&id=32a3da48-8446-464f-a18f-a308cd82e031&spaceId=745f8784-f3ef-41bb-be1d-543c2b4e3c43&expirationTimestamp=1725631200000&signature=AjVrB0TOyQQIclW-COiVYMI5N3wiUSnz9kBDK5UTC6Q)
What is the correct image format needed so that customers can see the entire image and it not being cut off? Here is the magic formula: 1330 X 748 pixels.
Message with text and name variables
3. Build your audience
Segment with audience criteria
When building your audience during campaign creation, only use the green box. Here you can set parameters that segments your audience.
Send to a list
When sending campaigns to a pre-created list, only use the red boxes. Also, **disable the audience criteria by changing the toggle. (**There is an OR condition between the green and red box by default. This means not switching the toggle means being on the list OR meeting the criteria is enough).
4. Review and sendout
After you finished building your audience, move on to the final step, sending your campaign...
Remember, you need to wait 10 minutes after your message template was approved before testing and publishing will work
Check total audience number
Test campaign with yourself
Publish the campaign
You have successfully send your campaign!