Before you begin
Note that the charles - Freshdesk integration will add one user. So make sure to have at least one open spot left
Ask the charles support to provide the Zip file with the custom application
Retrieve a Freshdesk API key from the profile settings
Installation
In charles
In charles, go to Settings > Integrations > Marketplace
Select Freshdesk
Enter your Base URL, e.g. https://acme-gmbh.freshdesk.com
Enter the Freshdesk API key
In Freshdesk
Go to Admin > Apps. You might need admin permissions to execute this step
Select Developer portal
Select "Custom App"
Upload the file you got from the charles Support
As name, you can choose: "charles-freshdesk"
After all the required fields are filled, hit save and publish and it will be made available back in the freshdesk admin marketplace:
https://CUSTOMER_URL.freshdesk.com/a/admin/marketplace/gallery?route=custom_apps
Finally add the API key values.
Make sure to replace the default API key with your API key.
Now the integration is ready to use.