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Learn about each node, how to use it and what’s possible.

Journey nodes glossary

Every flow starts with a trigger. Here we’ll outline how each one works.

Journeys > Triggers

The send message node is a templated message and can only be sent within the 24-hour message window.

Journeys > Send message

The Send update node lets you send an update template message.

Journeys > Send update

Add tags across the flow which you can used later on to segment your audiences for future flows and campaigns.

Journeys > Manage tags

The condition node is a powerful tool to segment the customers going through your flow based on specific criteria.

Journeys > Condition node

Add a time delay between messages to humanize the flow or reactivate customers after purchasing - days, weeks or even months later.

Journeys > Wait/delay Node

Easily connect your flow with external APIs.

Journeys > Outgoing webhook node

Trigger other message-trigger flows based on your customers actions.

Journeys > Trigger flow node

Keen to start experimenting with your flows? The Random split node lets you do just that.

Journeys > Random split

The Define Variable Node lets you create custom variable with incoming data payloads using Shopify's Liquid Template Language

Journeys > Define Variable Node

Learn how to update profiles with the update contact node in Journeys

Journeys > Update contact node

Node Glossary

Find answers and get help from Intercom Support and Community Experts

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