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Journeys

Learn how to get started using Journeys to automate your WhatsApp marketing and service conversations.

Getting started with Journeys

Everything you need to know to build your first flow!

Navigate the flow canvas

The **catch-all trigger** gives you another, more automated, option for responding to customers.

Catch-all trigger

Discover what settings are available within your flows.

Flow settings

Track your flow performance, interactions and revenue to continually optimize your flows.

Journeys analytics

Storing responses of your customers

Getting Started

Journeys overview

Customer Intents

Playbook: Growing your subscriber base with intents

Playbook: Stay GDPR Compliant with Intents

Playbook: AI to Human Handoff - Using Intents for Smooth Customer Escalation

Playbook: Smart AI Continuity - Handling Sensitive Topics Without Breaking Conversation Flow

Automate conversations and campaigns, while collecting more customer data.

Learn about each node, how to use it and what’s possible.

Journey nodes glossary

Every flow starts with a trigger. Here we’ll outline how each one works.

Journeys > Triggers

The send message node is a templated message and can only be sent within the 24-hour message window.

Journeys > Send message

The Send update node lets you send an update template message.

Journeys > Send update

Add tags across the flow which you can used later on to segment your audiences for future flows and campaigns.

Journeys > Manage tags

The condition node is a powerful tool to segment the customers going through your flow based on specific criteria.

Journeys > Condition node

Add a time delay between messages to humanize the flow or reactivate customers after purchasing - days, weeks or even months later.

Journeys > Wait/delay Node

Easily connect your flow with external APIs.

Journeys > Outgoing webhook node

Trigger other message-trigger flows based on your customers actions.

Journeys > Trigger flow node

Keen to start experimenting with your flows? The Random split node lets you do just that.

Journeys > Random split

The Define Variable Node lets you create custom variable with incoming data payloads using Shopify's Liquid Template Language

Journeys > Define Variable Node

Learn how to update profiles with the update contact node in Journeys

Journeys > Update contact node

Node Glossary

Find answers and get help from Intercom Support and Community Experts

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