Charles

Playbook: Smart AI Continuity - Handling Sensitive Topics Without Breaking Conversation Flow

Playbook: AI to Human Handoff - Using Intents for Smooth Customer Escalation

Playbook: Stay GDPR Compliant with Intents

Customer Intents

Playbook: Growing your subscriber base with intents

This document describes the new Escalation Settings for AI agents, explaining how to automatically escalate conversations to human agents based on specific triggers.

Agent Escalation Settings

AI agents that sell and support on WhatsApp - personalized recos, instant answers, brand-safe and GDPR-ready

Charles AI

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