Introduction
With Journeys, you can automate WhatsApp conversations and campaigns, while collecting more customer data.
Each automated WhatsApp conversation or campaign is called a flow.
Journeys has 4 main sections:
The overview page where you can check and categorize your flows
The canvas where you actually build the flow
The flow settings. See Flow settings
The flow analytics
Let’s start with the overview page ⬇️
Overview page
The overview lets you view your flows at a glance.
Create a new flow here
Search for your flow by flow name
Filter by trigger type, status or editor
Choose card view or table view
Create a new category (think of it like a folder). Assign a flow to a category by dragging the card inside or via the 3 dot menu on the flows
Canvas
Start building your flow on the canvas.
Add nodes via the menu
Publish the flow
Access the flow settings
What’s next?
Build many types of flows by using the different flow triggers. For example, keyword or message triggers can be used to trigger opt-in flows or connect your shop system and trigger a flow based on events like order confirmed, parcel sent or tracking URL changed.
Check out the different flow triggers here Trigger