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How to import contacts into Audiences
How to import contacts into Audiences

Follow the steps below to import your contacts into Audiences

Updated over a week ago

1. Navigate to Contacts Import

Go to AudiencesContacts ImportCreate ImportCreate Import.

2. Name your import

Give your import a name, and always toggle on the “Continue on Error” option to ensure the import process continues even if errors occur. Then, select Next.


3. Download the Excel template

Download the Excel template for the import.

Note: Please use the exact template you downloaded for uploading to Charles. Do not alter the format or the columns in the Excel file.

4. Fill out the Excel sheet

Fill out the Excel sheet with the required fields:

Fields

  • Phone Number: Number format

  • Organization Name: Text format

  • First Name: Text format

  • Last Name: Text format

  • Email: Text format

  • Date of Birth: Text format

Phone number format

The phone number should be in the following format: “4930000000” (including the country code, but excluding symbols, blank spaces, or "00" in front or after the country code).

Unsupported Formats

  • 0300000000

  • +490300000

  • 0049300000

  • 49-30-000-0

  • 49 30 00 00

Date of birth format

The date of birth should be in the following format: DD.MM.YYYY (e.g., 20.10.1992).

5. Upload the file

Drag and drop or click to add the completed Excel file, then select Next.

6. Assign opt-ins, contact list, or tags

If required, assign opt-ins, add to a contact list, or add tags. Then, select Next and click Process Import to start the import.

CSV upload

If you need to upload custom properties, please contact our Support team 💛 via the Chat Bubble. We can enable this feature for you and guide you through the process of uploading the file.

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