From the contacts widget you can:
Add and remove tags
Edit opt-in status
Manually send opt-in requests
Edit contact information
Add additional information
Tags
While chatting with customers you can open the Details tab to see and edit tags associated with them:
Opt-in status
Check the opt-in status, as well as which opt-in they’ve subscribed to under Opt-in & Data privacy.
You may want to manually change their opt-in status (e.g. an automation has failed or they wish to be unsubscribed in the chat):
Edit contact details
Edit all contact details right from the chat window:
Add additional information
Fill in custom information fields from the conversation window:
