Charles

Collect subscribers at multiple touchpoints to grow your WhatsApp channel.

Chat-ins

Easily add website pop-ups and bubbles to capture website visitors with our no-code solutions.

Website visitors

Connect your shop system to add a box to collect phone numbers after a customer orders, so you can contact them via WhatsApp in the future.

After checkout

Already got a large email subscriber base? Bring them smoothly into WhatsApp using a WA.ME link.

Email subscribers

Adding a WA.ME link to your Instagram (or any of your social media) is a great way to get more of your customers into WhatsApp.

How to convert Instagram followers into WhatsApp subscribers

—> Learn how to gain to new WhatsApp subscribers easily letting them text you via a link of a QR code

How to create a WA.ME link Chat-in

Newsletter Pop-Up

Learn how to organise your feed of conversations with your customers.

Organising your chats

There are a few different ways you can interact with your customers in real time. Learn how below.

Interacting through the feed

When chatting with customers you may find yourself needing to update their information. In this guide, we’ll show you where and how.

Editing contact information

Create a bubble that can appear anywhere on your web shop.

Chat-in bubbles

Bring users from Facebook and Instagram Ads directly into WhatsApp

Click-to-WhatsApp Ads

Manage subscriptions in Charles: collect your customers' consent and use it to create personalized segments.

Managing charles subscribers

Find answers and get help from Intercom Support and Community Experts

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