You can let charles send the following metrics (events) to Klaviyo
For technical reference, incl. event payloads refer to this page.
Engagement Events are tracked on Klaviyo in real-time after they occur. They are tracked everytime you send a message to a customer: via flows, campaigns or via an agent.
WhatsApp Message Delivered
WhatsApp Message Read
WhatsApp Message Clicked (for Quick-reply and CTA buttons)
Subscription-related events:
Subscribed to WhatsApp
Unsubscribed from WhatsApp
Example use cases
Create a segment of clients that have subscribed to WhatsApp and have engaged on a metric
Trigger a Klaviyo flow to send an email after a contact unsubscribed from WhatsApp
Create reports in Klaviyo to track how many WhatsApp message get delivered and clicked
Setup
Install the Klaviyo public app, see details
On the integration settings, you can toggle the events you want to track on Klaviyo
Click "Finish"
Note: charles events are only available in Klaviyo from the point in time when you install and configure the event sync.