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Segments & Lists - Definitions

Updated over a week ago

Here we outline all available conditions within the Audience Builder and what they do

Events that have happened

Condition

Description

Received campaign

This event is triggered when a user receives a campaign message from charles.

Read campaign

This event is triggered when a user opens and reads a campaign message.

Clicked campaign

This event is triggered when a user clicks on a link or CTA in a campaign message.

Bought product

This event is triggered when a user makes a purchase.

Received Their Last Message

This event is triggered when a user receives a message from Charles, and that message is their most recent one.

Sent Their Last Message

This event is triggered when a user sends a message to charles, and that message is their most recent one.

Properties about a customer

Condition

Description

Total Order

This property keeps track of the total number of orders made by a user.

Tags

Labels applied to contacts for grouping them within the Shopify store.

Custom Properties

This property represents additional, custom information about a user or their behavior, which doesn't fit into other standard events.

Created date

Date and time when the contact was added to charles.

Email

If the email is known or unknown

Opt-in status

Condition

Description

Opt-in as last activity

This status represents whether the user's last interaction was to opt-in for receiving messages or notifications.

Opt-in and no Opt-out

This status represents whether a user has opted into receiving messages and has not opted out subsequently.

Multiple Opt-ins

This status represents whether a user has opted into multiple lists or services.

Opt-out as last activity

The users most recent consent change was an opt-out

List

Condition

Description

Is in List

This property checks whether the user is present in a particular recipient list.

Is not in list

This property checks whether the user is not present in a particular recipient list.

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