We've added an editable date picker to on-canvas analytics. To see the metrics for the last revision of a flow, please select the "Since last flow change" at the bottom left corner of the date picker.

We have released a new feature that lets you see performance metrics directly on each node in your canvas, enabling you to understand the performance of each message or other node on a much more granular level than before. Another win: you can now get the insights you need right where you are building and editing the flows and can spot funnel performance much faster.

➡️ Product Guide

We have added the WhatsApp indicator to our platform. It displays the well-known is typing... indicator when charles is preparing a response to the customer — via flow or agent. This increases the sense of presence on chats and increases chat retention.

Our FAQ agents can now respond with an image and present a link neatly as a CTA button. Simply add two additional columns, Image Link and URL, to your FAQ knowledge base, then map them accordingly during upload.
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Our product finder agents now use interactive media carousel messages for WhatsApp, offering several advantages: