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Scheduling campaigns

Campaign scheduling lets you do exactly that - schedule your campaigns so you can catch your customers outside of office hours.

Updated over 2 months ago

To schedule a campaign

  1. Create a campaign as usual (How to send a Campaign)

  2. Click Publish and a window opens

  3. Select Schedule for later

4. Enter the date and time when you want to send the campaign.

Please note;

  • The earliest a campaign can be scheduled is 1 hour and 15 minutes in the future

  • Contacts are updated for the last time 1 hour before sending out (opt-outs within the hour are not updated)

  1. Click Schedule

Rescheduling a campaign

  1. Go to the ‘Scheduled’ tab:

2. Click the campaign you want to reschedule. A window opens

3. Enter the new date and time:

4. Click Reschedule

Please note:

  • The earliest a campaign can be rescheduled is 1 hour and 15 minutes in the future.

Editing a scheduled campaign

Please note: to edit a scheduled campaign, you first need to unscheduled it.

  1. Go to the ‘Scheduled’ tab

  2. Find the campaign you want to reschedule > … > Unschedule and edit:

3. Edit the campaign as desired and follow the steps above to reschedule the campaign

Please note;

  • You cannot edit a campaign 2 minutes before sending it out

  • The earliest a campaign can be scheduled is 1 hour and 15 minutes in the future

Cancelling a scheduled campaign

  1. Go to the ‘Scheduled’ tab

  2. Find the campaign you want to reschedule > … > Cancel send:

3. A window opens. Click Cancel campaign

4. Your campaign will move to the “Drafts” tab

Please note:

  • You cannot cancel a campaign 2 minutes before sending it out

Viewing scheduled campaigns

To get an overview of your scheduled campaigns, go to the “Scheduled tab”:

Scheduled campaigns are paused if the template is paused or if there are too many WhatsApp errors.

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