Charles

Grow your charles-powered WhatsApp channel with Chat-ins.

Overview of Chat-ins

Learn about customers while they're opting in – so you can send more relevant messages later on - by asking questions and storing the answer

Set up an opt-in flow

With the global opt-out flow, customers can message you keywords (like STOP) and be unsubscribed from all opt-ins.

Set up the global opt-out flow

Use these strategies to grow your WhatsApp subscriber base (and ultimately the audience for your campaigns).

Growing your subscriber count

Grow your WhatsApp list the right way—opt-ins, entry points, and proven prompts that turn visitors into VIPs.

Collect subscribers

Collect subscribers at multiple touchpoints to grow your WhatsApp channel.

Chat-ins: Different options to collect subscribers

Manage subscriptions in charles: collect your customers' consent and use it to create personalized segments.

How to set up subscriptions

—> Learn how to gain to new WhatsApp subscribers easily letting them text you via a link of a QR code

How to create a WA.ME link Chat-in

Every interaction on your website is an opportunity, 
learn how to make the most of it!

Website Chat-Ins

Connect your shop system to add a box to collect phone numbers after a customer orders, so you can contact them via WhatsApp in the future.

After checkout

Already got a large email subscriber base? Bring them smoothly into WhatsApp using a WA.ME link.

Email subscribers

Learn how to seamlessly invite your email, SMS, and social media subscribers to join your WhatsApp channel for direct communication.

Convert Email, SMS & Social Subscribers to WhatsApp Opt-Ins

Adding a WA.ME link to your Instagram (or any of your social media) is a great way to get more of your customers into WhatsApp.

How to convert Instagram followers into WhatsApp subscribers

Newsletter Pop-Up

Display a bubble anywhere on your website that attract people to WhatsApp.

Chat-in bubbles

Bring users from Facebook and Instagram Ads directly into WhatsApp

Click-to-WhatsApp Ads

In this article, you’ll find all the technical requirements and tips to ensure your bubble displays and functions correctly.

Chat In Bubbles: Technical Considerations & Troubleshooting

Chat-ins

Convert website traffic

Convert during checkout

Converting Instagram followers into WhatsApp subscribers [Examples]

Convert email subscribers

Use peak season or creative ideas to drive subscriber collection.

Special/peak season

Black Week chat-ins

Raffle chat-in

Thank-you-page inspiration

Popup inspiration

Instagram story inspiration

Bubble inspiration

Turning Subscribers into Promoters – Friend Referral Programs

Inspiration: Chat-Ins

Pop-ups are an effective way to collect new subscribers - if done right. Let’s take a look at a few best practices.

Pop-up best practices

Journeys > How to manage subscribers

Chat-in benchmarks

Grow your WhatsApp subscriber base with these best-practices.

Best practice: Chat-ins

Find answers and get help from Intercom Support and Community Experts

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