Charles

Campaigns do not change the state of the conversation

- New messages are <b>open</b> by default
- Campaigns do not change the state of the conversation

See <a href="https://intercom-help.eu/charles/en/articles/209990-organising-your-chats" target="_blank" rel="nofollow noopener noreferrer">Organising your chats</a> for more information

1. Go to Journeys
2. Select your flow or Create a new one
3. Go to Settings &gt; Feed

Toggling this on means the flow messages will be hidden in the Conversations feed (it’s on by default):

For Journeys’ flows, you can individually set their visibility in Conversations.

Hide/Unhide flow messages in Chats

Find answers and get help from Intercom Support and Community Experts

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Hide/Unhide flow messages in Chats

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Hide flow messages