When customers contact you for the first time on WhatsApp, it is crucial for you to use this opportunity to collect as much info as possible. As part of the flow you can collect preferences about messaging, collect personal info (e.g. email address) of your customer, and ask any questions that might help you in the future to create campaign segments.
In this guide, you will learn how to
Ask questions and store responses via tags (reply buttons only)
Ask questions and store responses of your customer in custom properties
Storing responses of your customers
In addition to collecting the opt-in of your customer, why not find out a bit more about your customer? Collecting their email address along with their product preferences or other characteristics will help to
Stitch more information onto the contact, e.g. with the Shopify integration
Create a better-segmented audience for your WhatsApp campaigns
To collect free-text responses such as the email address, create a message node and formulate the question. Next, click the gear icon on the left and click the toggle to store customer responses. Once activated, you can now choose the custom property you want to use to store the response of your customer. Note that the first response from your customer will be stored and the flow will only continue once your customer has responded.