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Learn how to get started using Journeys to automate your WhatsApp marketing and service conversations.

Getting started with Journeys

Everything you need to know to build your first flow!

Navigate the flow canvas

On-Canvas Flow Analytics

Create a Carousel in Journeys

Connect your store & add dynamic tracking parameters to your CTA buttons. Use a dynamic CTA to share tracking URLs, track clicks, and more.

Dynamic CTA buttons

When customers contact you for the first time on WhatsApp, it’s crucial for you to use this opportunity to collect as much info as possible.

Storing customer responses

This is a glossary of the most used variables in your journeys and what they do.

Variables in Flows/Journeys

Learn how to store customers' data, set up Follow-Up Reminders and Mandatory Reply Buttons for reply buttons in your charles Journey messages to increase customer response rates and keep conversations…

Advanced Settings for Reply Buttons in Journey Message Nodes

Checking Country Code of phone number in Journeys

Email validation in Flows

Learn basics you need to know to build your first flows in Journeys

Learn about each node, how to use it and what’s possible.

Journey nodes glossary

Every flow starts with a trigger. Here we’ll outline how each one works.

Journeys > Triggers

The send message node is a templated message and can only be sent within the 24-hour message window.

Journeys > Send message

The Send update node lets you send an update template message.

Journeys > Send update

Add tags across the flow which you can used later on to segment your audiences for future flows and campaigns.

Journeys > Manage tags

The condition node is a powerful tool to segment the customers going through your flow based on specific criteria.

Journeys > Condition node

Add a time delay between messages to humanize the flow or reactivate customers after purchasing - days, weeks or even months later.

Journeys > Wait/delay Node

Easily connect your flow with external APIs.

Journeys > Outgoing webhook node

Trigger other message-trigger flows based on your customers actions.

Journeys > Trigger flow node

Keen to start experimenting with your flows? The Random split node lets you do just that.

Journeys > Random split

The Define Variable Node lets you create custom variable with incoming data payloads using Shopify's Liquid Template Language

Journeys > Define Variable Node

Learn how to update profiles with the update contact node in Journeys

Journeys > Update contact node

Discover what settings are available within your flows.

Flow settings

How journeys are built: Node glossary

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