Charles

Learn how to use the Campaigns dashboard to prepare, organize, schedule and analyze your campaigns and insights.

Campaign Dashboard

Add images, videos, and even PDFs to your campaign. Plus, format your text.

Message template formats

Here’s everything you need to know to build your campaign

Create a standard Campaign

Create a Birthday Campaign

Remind customers to restock on beauty, pet food and more with automatic reminders set at intervals of your choosing.

Create a Replenishment Campaign

Wake up sleeping customers with an automatic WhatsApp campaign to those who haven’t purchased in the last few months.

Create a Win-back Campaign

Create a Carousel Campaign

Step-by-step instructions on how to create campaign A/B test in charles.

Create a Campaign A/B Test

Campaign scheduling lets you do exactly that - schedule your campaigns so you can catch your customers outside of office hours.

Scheduling campaigns

Learn how you can avoid negative template ratings, and how to create better campaigns.

Opt-out button in a campaign

Learn about the newly introduced controls for customers and how to handle it as a business.

Understanding User Preferences for WhatsApp Marketing Messages

The "submit failed" error while creating a message template.

Troubleshooting "Submit Failed" Errors for Message Templates

Create WhatsApp campaigns. Get creative and watch your engagement skyrocket 🚀

Campaign Manuals

Find answers and get help from Intercom Support and Community Experts

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